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Wicked Memorabilia & Framing Pty Ltd offers a 30-day return policy on all products from the date of delivery. We operate under strict quality control guidelines controlled by the governing sporting bodies of the Official Sporting memorabilia in our range.
We must be notified within 3 days of delivery to advise a return is required. From the date of the refund request, the item must be returned to us within 30 business days. Items must be returned to us in the same condition it was delivered to you, with all associated documentation.
Items must be packed and wrapped well for return transit (preferably re-use the packing your order arrived in)
Items that may be delivered damaged or faulty, all costs incurred to replace/repair & postage will be covered 100% by Ultimate Official Sports Memorabilia.
For “change of mind purchases” It is the responsibility of the client to pay all shipping costs including the initial delivery and also for the return. Items must be sent back to us Registered and insured to the value of your purchase price or we can arrange the return freight for you using our courier company and these charges will be deducted from your refundable amount.
For any “change of mind “cancellation of orders & request of a refund, A 10% restocking charge/admin fee of the purchase price will be charged which is capped at $150. The balance will be refunded to your original method of payment within 7 days.
For any “change of mind “cancellation of orders & request of a refund for orders placed with Zip Money or After Pay, A further 6% surcharge will be applied in addition to the above 10% with both amounts being capped at $150. The balance of funds after deductions will be refunded back to your Zip Money Or After Pay account.
Change of mind’ returns are deemed as any reason other than the item being delivered damaged or faulty or not as described.
Returns can be instigated by emailing our customer service department on firstname.lastname@example.org